Investor Charter

In respect of Research Analyst (RA)

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Business Transacted by Research Analyst

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation, based on analysis of publicly available information and known observations
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts

Services Provided to Investors

Note: No indicative timelines are provided for these services

Onboarding of Clients:

Sharing of terms and conditions of research services
Completing KYC of fee-paying clients

Disclosure to Clients:

To disclose information that is material for the client to make an informed decision, including details of business activity, disciplinary history, terms and conditions
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third-party research provider
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products

Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be Heard and Satisfactory Grievance Redressal
Right to Exit from Financial product or service in accordance with the terms and conditions
Additional Rights to vulnerable consumers - Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements

Grievance Redressal Mechanism

1
Direct Complaint with Research Analyst

Approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

2
SCORES 2.0 Platform

File complaint on SCORES 2.0 (web based centralized grievance redressal system of SEBI): https://scores.sebi.gov.in

3
Two Level Review Process

First review done by designated body (RAASB), Second review done by SEBI

4
SMART ODR Platform

If not satisfied with the resolution, file complaint on SMARTODR platform for resolution through online conciliation or arbitration.

Physical Complaints: Send to Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

Expectations from Investors

Do's

  • Always deal with SEBI registered Research Analyst
  • Ensure that the Research Analyst has a valid registration certificate
  • Check for SEBI registration number on SEBI website
  • Always pay attention towards disclosures made in the research reports before investing
  • Pay your Research Analyst through banking channels only and maintain duly signed receipts
  • Before buying/selling securities, check for the research recommendation provided by your Research Analyst
  • Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation
  • Seek clarifications and guidance on research recommendations, especially for complex and high risk financial products
  • Always be aware that you have the right to stop availing the service of a Research Analyst
  • Always be aware that you have the right to provide feedback to your Research Analyst
  • Inform SEBI about Research Analyst offering assured or guaranteed returns

Don'ts

  • Do not provide funds for investment to the Research Analyst
  • Don't fall prey to luring advertisements or market rumors
  • Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst
  • Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst

Important Links:

SEBI Registered Research Analysts List

Alternative SEBI Registry Link